• NHS login is now available for patients registering for Patient Access. Patients will be able to register online, then verify their identity online rather than attending at the practice with ID.
• Existing Patient Access users can also use NHS login to access their account and if they move practice.
• More information is available at Patient Access Support Site.

NHS Login

The NHS App will use NHS login (Citizen Identity) to verify the identity of those requesting access to digital health records and services online. Essentially, patients can register online and verify their identity online, rather than attending at the practice with ID. This is done through a secure NHS Digital portal with a support team dealing with any issues or administration.

Benefits:

• The patients get online access more quickly and without the need to travel to their practice.
• The practice will no longer have to check and record ID to complete online user accounts.

The online user account will be created, the identity verification will automatically be populated and the account status becomes 'Live'.

At this stage the patient will have access to the following services, but access can be edited in Online users if required.

• Appointments.
• Repeat prescriptions.
• Demographics.
• Core summary care record.

The Identity verification screen in Online users 

The entry in Identity verification will appear as Citizen Identity and cannot be edited or deleted. Further identity (vouching or document) can be added if required, but is not required to complete the registration.

If a patient has problems with using the identification process, or does not provide sufficient information to verify their identity online, they can still attend at the practice (with ID) and be registered. A PIN document can be issued as normal. If the online application has been unsuccessful, an account will not have been created in EMIS Web.

NHS App

NHS Digital have introduced their own app which will give patients further choice when selecting a service provider for online services. The NHS App will be available to patients at EMIS Web practices who are aged 13 years and over.

The service is in addition to Patient Access, and the other available service providers, not as a replacement. For more information, please click NHS App link. For any queries on the app, contact enquiries@nhsdigital.nhs.uk 

 

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There are now Extra GP appointments in the evenings and at weekends available to City and Hackney patients.

Urgent and routine appointments with a GP, either same day or in advance are available at any one of our five primary care GP practices, making it much easier to get the care you need at a location that is convenient for you.

Who can access the service?
Patients registered with a City and Hackney GP practice can book an appointment at the service through their GP practice. These appointments are not suitable for all types of problems. (NB This is not a walk-in service)

What are the opening times?

The opening hours are 4pm - 8pm weekdays and 8am - 8pm weekends and Bank Holidays. 

How do I book an appointment?
For now you book an appointment by contacting your own GP practice however, direct booking is in the pipeline.

Extra evening and weekend appointments available at:

	Monday-Friday 4pm-8pm	Saturday 8am-8pm	Sunday & Bank Holidays 8am-8pm
Nightingale Practice 10 Kenninghall Road London E5 8BY	✔	✔	✘
The Hoxton Surgery 12 Rushton Street Hoxton N1 5DR	✔	✔	✘
Richmond Road Medical Centre 136 Richmond Road London E8 3HN	✔	✘	✔
The Neaman Practice 15 Half Moon Court London EC1A 7HF	✘	✔	✘
Stamford Hill Group Practice 2 Egerton Road London N16 6UA	✘	✘	✔

 

What can I expect at a consultation with a GP?
One of the added benefits of the primary care extended access service is that the GP will have access to view your medical record during your visit to the primary care access centre. Having access to view your medical record means that the clinician will have a greater understanding of your medical history and health needs and can then choose the treatment that is right for you. The clinician will ask you for your consent before accessing your medical record.

Using this service will not affect your registration at your usual GP practice.

Who will have access to my medical record?
Once you have consented, only authorised staff within the service will have access to view your medical record. Clinicians can only review your medical record if you have given your expressed consent. If you do not consent then the GP will not be able to continue the consultation. Your medical information will be treated with the strictest of confidentiality.  All City and Hackney GP practices have agreed to sign up to a data sharing agreement which sets out what information will be shared, how and when.

What if I don’t want my medical records to be shared?
If you don’t want your medical records to be viewed then you will need to tell the receptionist or GP at your own practice when they are booking the appointment. They will then offer you an appointment at your own GP practice.

Your views and feedback about the primary care extended access service.
At the end of the consultation with the GP you will be asked to complete a patient experience survey. Your views and feedback are important and will help us to make improvements.

Tests and referrals

The GP’s in these centres will send any requests for tests and referrals back to your own GP practice to action – in a small number of cases your own GP practice might recommend a different management plan to the extended access GP.