As a member of our patient participation group, we will contact you from time to time to find out what changes you would like to see at the practice.  We will ask questions about what you think of our services and the quality of care you have received.  This is your opportunity to have your say in the changes and decisions taken within the Pratice about the services we offer.  The PPG also:- 

• Offer opinions in a constructive manner and to put forward ideas on behalf of other patients.
• Improve the provision of health care.
• Improve communication between surgery, patients and the wider community about matters concerning the surgery and health in general.
• Provide assistance in development of new services.
• Encourage a spirit of self help and support amongst patients to improve their health and social care.

Download our Patient Group Charter

If you think you might be interested in joining our PPG, please email nelondonicb.kingsmead@nhs.net and somebody will be in touch with you soon. 

These are important as a point of reference for behaviour for when the group meets, and were agreed at the first couple of meetings. We agreed that the group should not be a forum for pursuing individual personal complaints or agendas, that patient confidentiality is of the utmost importance and that everyone on the PPG should be treated fairly, equally and with respect.

We are striving to have a mix of the following people:

• Active volunteers – people with time and commitments to action decisions
• Interested professionals – the doctors and administrative staff who work within and know the system and can be co-opted onto the group as required
• Key supporters – people with influence within your locality, e.g. local councillors, community workers or business people who help raise the profile of the group, and improve the chances of your group finding financial or other forms of support

The Patient Participation Group meetings will take place on:-

Wednesday, 14 February 2024

Wednesday, 9 May 2024

Wednesday, 14 August 2024

Wednesday, 13 November 2024

Should you wish to join the group, please contact our reception team who will provide you with the necessary guidance. 

Our Latest  Patient Satisfaction Survey results:-

Latest Patient Satisfaction Survey Results: Kingsmead Healthcare miles ahead of national and local averages